Frequently Asked Questions

What Is Natural Gas ‘Unbundling’?
A number of states, including Florida, have taken action to change the rules that control the natural gas industry. One of such changes can be referred to as ‘unbundling’, which promotes industry competition and consumer choice by allowing consumers to choose deregulated natural gas services.

How Does ‘Unbundling’ Relate To FPU’s Commercial Choice Program?
In the past, FPU’s commercial customers didn’t have the ability to choose their natural gas supplier. Today, you are able to shop for and select a supplier of choice (also known as ‘unbundling’ your natural gas service) or continue to use FPU as your natural gas supplier. FPU will continue to handle the actual delivery of your natural gas regardless.

What Are The Benefits Of This Program?
FPU’s Commercial Choice Program gives you the opportunity to purchase natural gas from either FPU or a third-party supplier (also referred to as a ‘Pool Manager’). By comparing the different rates and offers available, you can choose the natural gas provider that works best for you and your business.

Is It Difficult To Enroll?
FPU will work hard to keep the details clear and to make enrolling in the Commercial Customer Choice Program easy for you. Our goal is to keep your billing simple and keep the enrollment procedures for changing your natural gas supplier straightforward. The opportunity to choose is year around and there is no deadline. If you decide to continue purchasing natural gas from FPU, you do not have to do anything at all to remain with your current service.

How Do I Find The Best Pool Manager To Use?
You will need to comparison shop by individually contacting the companies listed on our Approved List of Pool Managers, which consist of fellow Florida utilities, marketers and retailers based in other states. While FPU will not be able to recommend one pool manager over another, we can help you ask the right questions, including:

• Have you read—and do you fully understand—the Pool Manager’s formal written contract?
• Are your service and pricing options clearly stated?
• Do you understand the billing terms and other details of the agreement?
• What happens if you want to cancel your agreement before it ends? Are there cancellation fees?
• Have you compared prices and terms of service among pool managers?

Can I Save Money By Participating In This Program?
Certain commercial customers save money on this program while others do not. Be sure to ask your Pool Manager about the amount of saving you can expect given their current rates and other offers before making a decision.

Will I Receive Multiple Natural Gas Bills?
If you choose to buy natural gas from a third-party supplier, you will receive two bills: one from FPU for the delivery of natural gas and one from your selected Pool Manager for the purchase of natural gas and any associated costs.

What If My Pool Manager Fails To Deliver Natural Gas?
In the unlikely event that a Pool Manager fails to deliver natural gas, FPU will continue to supply your natural gas unless operating conditions prevent us from acquiring replacement supplies. The Pool Manager will also be billed a ‘per unit penalty’ for failing to deliver your natural gas. Please make sure to ask your prospective Pool Manager for more information on such charges.

Can I Switch Back And Forth Between FPU And My Pool Manager?
Your enrollment in the Commercial Customer Choice Program is for one year. If you switch back to FPU during this period, you must stay with FPU for the remainder of the contract year before switching back to a pool manager. However, the contract you sign with your pool manager may require you to buy your natural gas from them for the duration of the contract. Be sure to examine your contract for specific details.

Who Should I Contact If I Have A Service Problem, Smell Gas Or Have A Safety Concern?
Regardless of your energy supplier, FPU is responsible for delivering your natural gas safely and reliably. If you have a service issue, smell natural gas’ distinct ‘rotten egg’ odor or have any other safety concerns, please contact FPU at 800.427.7712 once safely outside. Or, dial 911 if you sense a more serious emergency.

How Do I Enroll In FPU’s Commercial Choice Program?
If you decide to purchase natural gas from another supplier, you will need to request and submit an Enrollment Kit, which includes all needed documentation. Please email us at [email protected] to request your enrollment kit and/or receive additional information.

Commercial Choice Enrollment Kit

What Are FPU’s Holidays?
FPU’s holidays include:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• The day after Thanksgiving
• Christmas Eve
• Christmas Day

Please be sure and take these holidays into account when allotting the number of business days you have to submit a given form.