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Florida Public Utilities Scam Alert

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Chesapeake Utilities Corporation Joins Utility Industry to Protect Customers from Scammers

November 10, 2016

Dover, Delaware – Chesapeake Utilities Corporation (NYSE: CPK) (Chesapeake), and its subsidiaries Chesapeake Utilities, Florida Public Utilities Company and Sharp Energy, are joining other gas and electric utility companies across the United States and Canada to increase public awareness about long-running scam activities that target customers of utility service providers.

The Utilities United Against Scams collaboration, supported by the American Gas Association and other utility companies, has designated November 16 as “Utilities United Against Scams Day.” This day will be supported by a week-long informational campaign focused on exposing the tricks that scammers use to steal money from customers, and how customers can protect themselves.

“The safety of our customers is a top priority for Chesapeake,” said Michael P. McMasters, Chesapeake Utilities Corporation President and Chief Executive Officer. “We have a team of dedicated and knowledgeable employees who are committed to keeping customer data private and helping customers protect themselves against situations involving scams or fraudulent activity. I encourage any customer with a concern about suspicious activity to call our Customer Care team.”

“Chesapeake’s Customer Care team is dedicated to the safety and well-being of our customers,” said Nicole T. Carter, Assistant Vice President of Customer Care for Chesapeake Utilities Corporation. “We believe the Utilities United Against Scamming campaign is critical in helping to build public awareness about potential scams targeting utility customers. It’s our goal and responsibility to help customers protect themselves against suspicious activity. Through our team of customer care representatives and up-to-date information made available on our websites, we’re committed to working together with customers to continuously ensure their privacy and safety.”

Indications for popular scam activity include:

  • The scammer pretending to be a company representative acts angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
  • The scammer instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Chesapeake Utilities, Florida Public Utilities Company or Sharp Energy.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself:

  • Chesapeake Utilities, Florida Public Utilities Company or Sharp Energy will never ask or require a customer with a delinquent account to purchase a prepaid debit card to avoid disconnection of service.
  • Customers can make payments online, by phone, automatic bank draft, mail or in person.
  • Customers with delinquent accounts will receive past due reminder notifications. Customers would never receive a single over the phone notification one hour before disconnection of service.
  • If you suspect someone is trying to scam you, hang up and call the local police and then the Chesapeake Utilities, Florida Public Utilities Company or Sharp Energy at the phone number listed on their bill. Never dial the phone number the scammers provide.

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About Chesapeake Utilities Corporation

Chesapeake Utilities Corporation is a diversified energy company engaged in natural gas distribution, transmission, gathering and processing, and marketing; electricity generation and distribution; propane gas distribution and wholesale marketing; and other businesses. Information about Chesapeake Utilities Corporation’s businesses is available at or through our IR App.

Please note that Chesapeake Utilities Corporation is not affiliated with Chesapeake Energy, an oil and natural gas exploration company headquartered in Oklahoma City, Oklahoma.

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Cautionary Note Regarding Forward-Looking Statements: Statements in this release that are not historical are forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Words such as “expect,” “likely,” “outlook,” “forecast,” “would,” “could,” “should,” “can,” “will,” “project,” “intend,” “plan,” “goal,” “target,” “continue,” “sustain,” “believe,” “seek,” “estimate,” “anticipate,” “may,” “possible,” “assume,” variations of such words and similar expressions are intended to identify such forward-looking statements. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that could cause actual results to vary materially from those indicated, including the factors described in Item 1A (Risk Factors) of our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q, each of which is incorporated herein by reference, and in other documents that we file or furnish with the Securities and Exchange Commission. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated or anticipated by such forward-looking statements. Accordingly, you are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date they are made. Except to the extent required by law, the Company does not undertake, and expressly disclaims, any duty or obligation to update publicly any forward-looking statement after the date of this release, whether as a result of new information, future events, changes in assumptions or otherwise.