Florida Public Utilities Scam Alerts
With Florida Public Utilities scam alerts, stay informed about the latest scams targeting energy consumers. Plus, get the specific head’s up you need to recognize potential scammers, and important guidelines that will help you act accordingly.
FPU may contact you regarding a past due bill. To avoid being the victim of a potential scam, we recommend that you ask the caller two or more questions pertaining to your bill that only an FPU Representative would know. For example:
- What is my account password? (If you have not registered one with us,
we recommend you do so for safety reasons)
- What were my last two bill amounts?
- What was the amount of my last two “meter reads”?
- What forms of identification did I use to start my service?
Our Customer Care Call Center is now open from 7:00am–7:00pm.
To reach an FPU Representative, call 800.427.7712.
There have been reports of scammers posing as FPU employees in an attempt to obtain payment and/or personal information. Please be informed that neither FPU nor our parent company, Chesapeake Utilities, will ever reach out to you and ask for payment information. (Instead, we provide reminders and ask that you contact us to make the actual payment.)
We will also not send employees to your home without prior notification and proper identification. Please ask to see a valid ID before you allow an individual into your home or share any information, and contact the authorities if you suspect the presence of a scammer.