Storm Information
Before A Hurricane or Severe Weather
- Move or secure all loose items (grills, patio furniture, etc.) which can blow into—and cause unnecessary damage to—your home or gas system
- Turn off the gas supply at the tank before you evacuate your residence
After A Hurricane or Severe Weather
- Do not operate gas appliances or controls you suspect have been flooded or damaged
- If you were instructed to turn your gas off—or in the rare event you lost service—be sure to call our Customer Care Center at 855.583.4973 to have our trained technicians safely turn your gas back on
- We will also relight your pilot lights and inspect your appliances to ensure they are in proper working condition. All FPU personnel carry ID to be presented upon request
- Do not remove fallen trees or do any digging without calling 811 to locate your utility lines
Leave the area and call 855.583.4973 immediately if:
- You smell a distinct rotten egg odor
- A gas pipeline has been broken
- Your service is damaged in any way
Storm Safety For Specific Appliances
Many gas appliances continue to operate when the power goes out. However, certain manufacturers and models feature ‘safety valves’ that will automatically discontinue the flow of propane in the event of a power outage. Consult your user’s manual for specific operating instructions and guidelines, important safety features and more. Or, contact FPU at 855.583.4973 and we will do our best to further advise.
