Before a Hurricane or Severe Weather
- Move or secure all loose items (grills, patio furniture, etc.) which can blow into—and cause unnecessary damage to— your home or gas meter
- Do not shut off your gas—UNLESS you are directed to do so by civil defense, police or fire officials
After a Hurricane or Severe Weather
- Do not operate any natural gas appliances or controls that you suspect have been flooded or damaged
- If you were instructed to turn your natural gas off—or in the rare event you lost service—be sure to call our Customer Care Center at 800.427.7712 to have our trained technicians safely turn your natural gas back on
- We will also relight your pilot lights and inspect your appliances to ensure they are in proper working condition. All FPU personnel carry ID to be presented upon request
- Do not remove fallen trees or do any digging without calling 811 to locate your utility lines
Storm Safety For Specific Appliances
Many natural gas appliances continue to operate when the power goes out. However, certain manufacturers and models feature ‘safety valves’ that will automatically discontinue the flow of natural gas in the event of a power outage. Consult your user’s manual for specific operating instructions and guidelines, important safety features and more. Or, contact your local FPU office and we will do our best to further advise.
Please Note: Following a storm, our crews first respond to emergency calls, but will be happy to assist you with your appliances once public safety is secured.
Natural Gas Hurricane Safety Information
FPU Emergency Response is Available 24/7.
Please leave the area and call 800.427.7712 immediately if:
- You smell a distinct rotten egg odor
- Your natural gas system is damaged in any way
- A natural gas pipeline has been damaged