Enrollment

1)

How do I sign up to pay my FPU bill online?

To speed your enrollment, have your FPU paper bill, banking information, and an email address available. Enrollment will take just a few minutes. Click here to Enroll in EzPay.

Once enrolled, you will be able to view a summary of your recent FPU bills and pay any that are outstanding.

2)

When will my new User ID and password be activated?

Immediately. Your User ID and password are active immediately following enrollment.

3)

How do I enroll additional accounts?

Click "My Profile" from the top banner menu and then click "My Accounts".

4)

What happens to scheduled payments if I delete that account from my enrollment?

color:black">Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

5)

When can I start making payments?

Once enrolled, you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until you receive your first paper bill.

6)

Will I continue to receive a paper bill in the mail?

You will NOT receive a paper bill in the mail. You will receive an email notification.

7)

How do I cancel my Ez Pay enrollment?

Call FPU’s Customer Service Department (Click here to view FPU contact information)

8)

What happens to scheduled payments if I cancel my enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

Security

9)

How is my personal and financial information kept safe?

Ez Pay uses several methods to ensure that your information is secure:

• User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information.
• SSL: Ez Pay uses SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection.
• Encryption: Ez Pay uses 128 bit encryption to make your information unreadable as it passes over the Internet.
• Automatic Sign Out: Ez Pay automatically signs you out of a session if you are inactive for 20 minutes.

10)

Are all computers safe to use?

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Florida Public Utilities (FPU) uses numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafe's, etc.

For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.

Payments

11)

What types of payment are accepted?

Checking, Savings and Money Market accounts are accepted for all payments.

12)

How do I make a payment?

Once enrolled for Ez Pay, simply sign in and you will see a summary of your current eBills. You can then click to "view" a detailed view of your bill, or you can simply click "pay". Select the amount you want to pay and the date you want to pay your bill, and you're done! We accept these payments 3-20 days before the due date. Payments made on weekends or holidays will be processed the 2nd business day.

13)

Can I establish regularly scheduled payments?

Click "My Payments" on the top menu and then choose "Recurring Payments". Add a new recurring payment.

14)

When will my payment be processed?

Payment made from bank accounts

• To initiate the online payment process, you must select a payment date on the "Schedule Payment" page. This is the date your payment process will begin.
• For your convenience, Ez Pay will alert you to the next available day you may make a payment. Payments received by 1 pm E.S.T and 24 hours prior will be credited to your account the following business day. Payments made on weekends and holidays will be processed the second business day. Payments can only be made 3-20 days before the due date.
• Ez Pay will routinely credit your account on the business day following the payment date (See the chart below for a complete schedule).
• Your payment may be withdrawn from your bank account on or after your payment date.
• Payments scheduled for a holiday may be withdrawn from your bank account on the business day prior to the holiday.
• Payments initiated after the due date shown on your bill may lead to delinquency of your account. Please initiate payments with sufficient time before your payment due date.

* If you try to schedule a payment after 1pm Eastern Time or on a non-business day, Ez Pay will alert you to schedule your payment for the next available business day.

Holidays (Based on the Federal Reserve calendar)

15)

How do I know which payments I've scheduled or completed?

After paying a bill, you will receive confirmation that the payment has been scheduled.

Before the scheduled payment date, your history page will show the payment as "scheduled". When the scheduled payment is submitted to the payment processor your history page will show the payment as "pending". After the response is received, your history page will show the payment as "approved" or "rejected".

Ez Pay will display Ez payment history for up to 6 months.

16)

Can I pay my balance in full or extend the payment due date?

You can pay your balance in full at any time from your checking account.

EBills are due on the same date as paper bills. Failure to pay by the due date will result in assessed late fees and your account will be subject to potential disconnection.

Helpful Hint: Always schedule your payments to be received by FPU before your due date.

17)

Can I cancel a scheduled payment?

You may cancel a payment as long as it is listed on the Payment History page as "Scheduled". Please remember that failure to pay by the due date will result in assessed late fees and your account will be subject to potential disconnection.

Personal Information

18)

What if I forget my User ID or password?

User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID please Call FPU’s Customer Service Department.

Password: If you forget your password, go to the Log-On page and click "Forgot your password". Enter your User ID and your password will be emailed to the email address you provided during enrollment.

19)

How do I change my email address?

To change your email address, select the "My Profile" link on the top menu.

20)

How do I change my bank account information?

Once you've signed in to Ez Pay, click My Payments and select Payment Accounts. Since you must have at least one active bank account in order to remain enrolled in Ez Pay, you must add a second account before deleting one.

21)

What happens to scheduled payments if I delete the bank account that was used to set up the payment?

All scheduled payments will be cancelled if their status is "scheduled". You must make other arrangements to pay this bill.

Customer Service

22)

How can I confirm if my payment has been processed?

The best way to see if your payment has been made is to check your payment status. From the navigation menu, select My Payments.

Technology

23)

What software do I need to use Ez Pay?

You can access Ez Pay from any web based computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:

• Microsoft Internet Explorer users- You will generally need version 4.0 or higher. To check the encryption level on your browser, click HELP, ABOUT, and it will be listed. Click for Microsoft upgrades and more information.
• Netscape Communicator Users
You will generally need version 4.0 or higher. Click for Netscape upgrades and more information.
• AOL users: Enter Keyword: 128 Browser. You will generally need version 5.0 or higher.

24)

Can I download my bills into Quicken or MS Money?

No. At this time, you can not download your eBill information into money management programs. Look for this feature coming soon.

25)

Want to enroll in EzPay?

Yes! Click here to enroll in EzPay.