Report A Regular Power Outage
Before calling FPU to report a power outage, please take the following two steps:
- Look outside and check to see if any of your neighbors have also been affected. (This will help FPU confirm whether the outage has occurred at a single residence or throughout a neighborhood area.)
- If you seem to be the only one in your neighborhood without power, check your circuit breakers and/or fuse boxes to see if the issue may be related to your home’s electric system.
After completing the above, please contact your local FPU office to report the outage.
Or, call FPU Toll Free at 800.427.7712
Report A Severe Weather Power Outage
We’ve set up a system to make it easy for you to report a power outage during a hurricane or tropical storm, and communicate with us when an outage occurs.
Call our Marianna office at 850.526.6800 (Jackson County customers) or 850.674.4748 (Liberty and Calhoun County customers) to report a power outage or downed power line during a hurricane or tropical storm. You will receive updates on your efforts to restore service from the local media sources, which will help you make the best decisions for you and your family. Marianna’s phone lines are open during storm situations, but please try to keep them free for emergency calls during the initial hours of a storm. The best time to call is after the storm has passed.
Fernandina Beach Office
In Fernandina beach, our operations are located on a barrier island that is evacuated in the event of a hurricane. Once safety is assured, our crews will begin working to restore services as quickly and safely as possible. After the storm has passed, call us immediately at 904.261.3663 to report a power outage or downed power lines. In the aftermath of a major storm, we will also provide service restoration updates to local radio, TV and newspapers to keep you informed of our progress.
You can also report an outage by calling us toll-free at 800.427.7712.
How FPU Restores Power After a Storm
FPU crews are specially trained technicians whose job is to get your power restored quickly. After a storm, FPU assesses the damage. Then our crews restore electricity to the community so that the most critical services are restored first. Examples of high-priority objectives include:
- Damaged power lines directly linked to our electric substations, which must be fixed before all other services can be restored
- Organizations that provide essential services to the community, such as:
o Hospitals, fire stations and police stations
o TV and radio stations responsible for emergency communications
o Emergency assistance services, such as the Red Cross
o Designated sewage and water utilities
o Airports, electronically operated bridges and rapid transit systems
If someone at your home is reliant upon medical equipment that requires power immediately, it’s advised to go to the nearest medical facility if you fear your medical equipment lacks adequate backup.
Our experienced team of professionals will be working around the clock to restore your service as quickly and safely as possible. We appreciate your patience.