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Florida Public Utilities
Florida Public Utilities Electric Customer Service

Contact Electric Customer Service

Contact Florida Public Utilities electric Customer Service for questions about your FPU account or related programs, help understanding your electric bill, and other inquires related to electric Customer Service.

Toll Free Customer Service:

Email Us

Customer Service Call Center Hours:
Monday - Friday, 7am to 7pm EST

(For Walk-In Customer Service hours, please see "Walk-In Locations" listed below.)

Please Note: Customers are required to bring their bill/invoice to make a walk-in payment.

Walk-In Locations

Northeast Florida Division Customers

780 Amelia Island Parkway
Fernandina Beach, FL 32034
Hours: Monday-Friday, 10am to 5pm EST

Northwest Florida Division Customers

2825 Penn Avenue
Marianna, FL 32448
Hours: Monday-Friday, 9am to 5pm CST