With FPU eBill program, receiving, reviewing and paying your bill online is as easy as receiving and e-mail. It’s the same detail you receive in the mail…just online.

Benefits

FPU eBill lets you:
• Receive, review and pay your FPU bill from any computer with Internet access… from home, work, or even out of town
• Access up to six months of FPU eBills
• Review your bill inserts online

FPU eBill is perfect for staying organized:
• Save bills electronically or print them
• It’s FREE of charge and easy to use

  How it works:
  Each month you will receive an e-mail that includes a summary of your bill information along with links to your actual FPU bill and your monthly bill messages and inserts.

You can choose to:
• Click and view your online bill
• Pay your bill from the link provided
• View your bill inserts

  When FPU eBill begins:
  Once you have completed the simple enrollment process, you will receive an FPU e-mail bill message that your eBill is ready to be viewed and paid online. You will no longer receive a paper bill in the mail.

How do I sign up? Our sign-up process is simple and efficient – yet detailed enough to ensure security and privacy-as we gather the information necessary to deliver your online bills and process your payments. It takes about 5 minutes to complete the sign-up process. You just need to provide some basic information to get started:
• Your name, address phone number and e-mail address. This helps us provide the highest quality of service when it comes to taking care of your payments.
• Your FPU account number (located at the upper right portion of your paper bill) and the company ZIP code (located at the upper center portion of your paper bill).
• When entering your account number, please enter it exactly as it appears on your bill. This could include leading zeros, the dash and the last number.

Does it cost me anything?
Not if you go through Florida Public Utilities web site at www.fpuc.com. Simply go to our web site and click on MY ACCOUNT, then PAY MY BILL. Then select the ‘OTHER’ payment option (instead of the banks, brokers etc…) then select the CHECKFREE option. It’s that easy and it’s FREE!

Why are there so many banks, credit unions, etc shown, if you are partnered with CheckFree?
CheckFree has partnered with all of the companies listed to be part of their eBill payment option. You can choose your current bank, brokerage, credit union, etc if listed or choose CheckFree by selecting the ‘Other’ tab. Many of the other payment providers have different policies, so be sure to check before using them to sign up regarding their fees and policies.

What will I require the first time I log in?
You will need your name, address phone number and e-mail address. Florida Public Utilities (FPU) account number, and our ZIP code located on the top of your bill. You will be asked to add your FPU account when you register. The next time you access your account online you will only need your user ID and password that you created. It’s that simple!

Do I have to provide my Social Security Number?
It depends on which payment portal you select. Each portal contains their selected criteria for entry. The CheckFree portal is FREE and does not require a SSN. Simply go to our web site and click on MY ACCOUNT, then PAY MY BILL. Then select the ‘OTHER’ payment option (instead of the banks, brokers etc…) then select the CHECKFREE option.

What is a valid user ID and password?
Your user ID and password should be something that you easily remember. The following requirements enable you to create a password that will help you maintain the security and privacy of your FPU account.
User Ids and passwords are case sensitive and must be 6 to 25 characters.

• Include letters (A-Z, a-z) and numbers (0-9)
• Do not include spaces or special characters (-, &, ., etc)
• User ID’s and passwords cannot be the same

The following are examples:

• suzy25
• MiamiDolphins1
• 6Sparrow6

NOTE: Your password protects the confidentiality of your FPU online account and helps us to verify your identity.

What if I forget my user ID?
Your user ID is required to log in. Unfortunately, if you are having trouble remembering it, we are unable to retrieve it for you, due to security reasons. You will need to register with a new user ID.

When FPU eBill begins:
Once you have completed the simple enrollment process, you will receive an FPU
e-mail bill message that your eBill is ready to be viewed and paid online. You will no
longer receive a paper bill in the mail.

Will I get a paper bill in the mail?
No, you will get an e-mail announcing that you have a bill to be viewed and paid. However, many of the providers, such as CheckFree, will store your bills automatically at their site for six months, and, of course, you can download and print a copy when you view your bill at any time.

Can I still pay my bill by mail even if I get an electronic bill?
Yes you can. However, eBill allows you to conveniently pay your bill directly from your bank account. Paying your bill by mail after you begin receiving eBills will delay your payment and may be difficult to identify the payment unless you enclose your account number or copy of the bill stub.

I’m on Florida Public Utilities EFT program. Can I also sign up for eBill?
Yes, you can sign up for eBill to view your monthly bill, however you would not want to pay electronically since it is already being drafted. If you want to add the convenient eBill payment option, contact your local Florida Public Utilities office and have them inactivate your EFT account.

Are my eBill payments automatically deducted from my bank account?
Yes. Simply visit the Internet Site where your bill is presented each month and authorize the payment transfer to Florida Public Utilities. To make sure your payment reaches us on time, make sure you understand the policies of your bank, brokerage or other provider regarding the timing of payments.

How long does it take eBill to transfer my payment to Florida Public Utilities?
It can take up to five business days for your payment to be credited to your Florida Public Utilities account. Make sure you know your provider’s payment release policy. Payments authorized or submitted too close to the due date may not be sent until after the date your payment was due. You may get a warning that your payment will not be posted until after the due date. To avoid late fees, be sure to select a payment date that’s at least five business days prior to the due date listed on your bill.

Is the eBill service secure?
Yes. CheckFree uses 128-bit encryption, which is the safest encryption method used on computers today. If need, you can easily load 128-bit encryption for either Internet Explorer or Netscape.

Will I continue to get my bill messages and bill inserts?
Yes. These will be available as links on your eBill. Other important information about your energy service can be located on our web site www.fpuc.com.

Do I have to use eBill?
No. eBill is just one of many convenient payment options Florida Public Utilities offers. You can by your bill online, through EFT, by mail or come into your local office.

What about late payments and extended due dates?
If you’re unable to pay your bill on time, please call your local office. However the same late payment fees and extended due date polices apply to eBills as they do to mailed bills.

Why does my session expire?
Sessions expire after 30 minutes of inactivity. This is done in order to protect your privacy in case you forget to log out and reduce server load. In order to continue an expired session, you to log in again.

To avoid a possible late fee, you must authorize your online payment at least five business days prior to your bill's due date.